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Privacy Policy

Effective Date: 30 October 2026

This Privacy Policy describes how hwthinking.in ("we", "us", "our") collects, uses, shares, and protects information about visitors and users of the website hwthinking.in and the services offered through it. hwthinking.in is a mentoring platform owned and managed by Tranquil Light Foundation, a Section 8 not-for-profit company incorporated under the Companies Act, 2013, having its registered office at Plot No. 11, Pallavi GNS, New Somalwada, B/H Narendra Nagar, Vivekanand Nagar S.O, Nagpur (Urban), Maharashtra 440015, India ("TLF"). By using the Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1
Information you provide directly:
  • Name, email address, and phone number when you book a session or fill any form
  • Professional details you share voluntarily (e.g. resume, company, role, years of experience, target companies, interview preparation context)
  • Communications you send to us via email or during sessions
  • Any other information you choose to share during a session
1.2
Information collected automatically:
  • Basic browsing data such as IP address, browser type, operating system, referring URL, pages visited, and timestamps
  • Cookies and similar technologies (see Section 6)
1.3
Information collected via third-party processors:
  • Payment information through Razorpay. We do not store your full card numbers, CVV, or banking credentials on our servers. Razorpay shares only limited transaction information (transaction ID, amount, status, and a masked identifier) with us.
  • Calendar and video-call scheduling metadata via Google Meet or similar tools
1.4
If you pay from outside India: your country and billing address, your declaration that you are ordinarily resident outside India, the country of the IP address you pay from, the country that issued your card as you state it, and whether your card is reported as issued outside India. The law requires the first two on the tax invoice we issue for such a payment and the rest as evidence that the supply is an export of services; all are kept with our financial records (Section 5).

2. How We Use Your Information

2.1
Process and confirm your bookings
2.2
Schedule, conduct, and follow up on sessions
2.3
Issue GST tax invoices and credit notes for payments, and keep the records the GST law requires
2.4
Communicate with you about your booking, rescheduling, cancellations, or feedback
2.5
Send service-related emails (e.g. session reminders, payment confirmations)
2.6
Improve our Website, services, and user experience
2.7
Comply with legal, regulatory, tax, or accounting obligations
2.8
Detect, prevent, and address fraud, abuse, or security issues
2.9
Send you updates to a guide you bought, for six months after the purchase
2.10
Tell you about new guides and releases, only if you chose that at checkout or subscribed on the Website. Every such email carries an unsubscribe link.

3. Legal Basis for Processing

We process personal data on one or more of the following legal bases:
  • Performance of a contract (e.g. delivering a booked session)
  • Compliance with a legal obligation (e.g. GST invoices and tax records)
  • Your consent (e.g. for non-essential communications)
  • Our legitimate interests, where they are not overridden by your rights

4. Sharing of Information

We do not sell, rent, or trade your personal information. We share information only as follows:
4.1
With service providers acting on our behalf, such as Razorpay (payment processing), Google (calendaring and video conferencing), email and hosting providers, and auditors, accountants, and legal advisors as required
4.2
With the GST authorities, in the returns the GST law requires us to file
4.3
When required by law, court order, or governmental authority
4.4
To protect our rights, property, or safety, or that of our users or the public
4.5
In connection with a corporate transaction (such as a merger, restructuring, or transfer of operations), subject to appropriate confidentiality undertakings

5. Data Retention

5.1
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law (including tax and accounting record retention requirements under Indian law, which currently require retention of financial records for at least 8 years).
5.2
You may request deletion of your personal data; we will comply to the extent allowed by law.

6. Cookies and Tracking

6.1
The Website uses two kinds of cookies and similar technologies: strictly necessary ones (to remember your cookie choice and to complete a payment you started) and one optional set belonging to Google Analytics 4, used to understand which pages are read and whether visits lead to bookings. We use no advertising or social-media tracking cookies.
6.2
Analytics cookies are set only with your consent. In the European Economic Area, the United Kingdom and Switzerland a banner asks first, with "Accept" and "Reject" offered as equal choices, and the analytics script is not loaded until you accept. Elsewhere analytics is on by default. In every case you can change your choice at any time through the "Cookie settings" link at the bottom of each page; switching analytics off deletes the analytics cookies immediately.
6.3
The full list of cookies, their purposes and durations, the legal basis for each, what Google receives and where it is processed, and how completed bookings are reported to analytics with and without consent, is in our Cookie Policy, which forms part of this Privacy Policy.
6.4
You can also control or delete cookies through your browser settings. Blocking strictly necessary storage may affect checkout and will prevent the banner from remembering your choice.

7. Third-Party Links

The Website may contain links to third-party websites or services (including tranquillight.org, LinkedIn, Topmate, Razorpay, and others). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their respective privacy policies.

8. Data Security

8.1
We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These include HTTPS encryption in transit, restricted access to data, and the use of reputable third-party processors.
8.2
No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you have the right to:
  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data, subject to lawful retention requirements
  • Withdraw consent for communications at any time
  • Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at tlf@tranquillight.org.

10. Children's Privacy

The Website and its services are not directed to children under 18. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected such information, please contact us so that we can delete it.

11. International Users

The Website is operated from India. If you access it from outside India, please be aware that your information will be transferred to, stored, and processed in India, where the data-protection laws may differ from those in your country.

12. Changes to This Privacy Policy

12.1
Tranquil Light Foundation and hwthinking.in reserve the right to modify, update, or replace this Privacy Policy at any time at our sole discretion, without prior notice.
12.2
The revised Privacy Policy will be posted on this page with an updated effective date. Your continued use of the Website after such changes constitutes your acceptance of the revised Policy.

13. Contact

Tranquil Light Foundation
Plot No. 11, Pallavi GNS, New Somalwada
B/H Narendra Nagar, Vivekanand Nagar S.O
Nagpur (Urban), Maharashtra 440015, India
tlf@tranquillight.org
Phone: +91 90284 39973
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