Cancellation and Refund Policy

This Cancellation and Refund Policy applies to all bookings made on hwthinking.in. By booking a session or package, or buying a guide, you agree to this policy in addition to our Terms and Conditions. hwthinking.in is a mentoring platform owned and managed by Tranquil Light Foundation ("TLF"). Payments are processed through Razorpay and are credited to TLF.

1. Scope

1.1

hwthinking.in offers online services and digital guides only — mentoring sessions, mock interviews, technical guidance, a multi-session package, and guides delivered by email as PDF files. No physical goods are sold or shipped.

1.2

Payments are processed through Razorpay and are credited to TLF.

2. Cancellation by the User

2.1

Sessions are non-refundable once booked, with one exception in clause 2.2. A booking reserves a specific slot that is then unavailable to anyone else, and preparation for your session begins before we meet. If your plans change, you may reschedule under clause 3.

2.2

Cancelling within 24 hours of paying: you may cancel a session within 24 hours of paying for it, as long as the session has not started, and receive a full refund. Email tlf@tranquillight.org with your booking reference; the request must reach us within those 24 hours. This does not apply to packages (clause 5).

2.3

No refunds are issued for sessions delivered as booked. Where you can no longer attend, reschedule under clause 3 instead.

2.4

No-show: If you do not join the session at the scheduled time and have not rescheduled in line with clause 3, the session will be treated as delivered and paid for in full. No refund and no replacement session will be provided.

3. Rescheduling by the User

3.1

You may reschedule a session free of charge, once, if the request reaches us at least 24 hours before the scheduled start time (IST) and a suitable slot is available. Email tlf@tranquillight.org with your booking reference.

3.2

Reschedule requests received within 24 hours of the scheduled start time cannot be guaranteed and may be treated as a no-show at our discretion.

4. Cancellation or Failure by Us

4.1

If we cancel a scheduled session for any reason (including mentor unavailability, illness, or emergency), you will be offered, at your choice: (a) a rescheduled session at a mutually convenient time, or (b) a full refund of the amount paid for that session.

4.2

If a session cannot be delivered due to a technical failure on our side and the session cannot be completed or made up within a reasonable time, you will be offered, at your choice, a rescheduled session or a full refund.

4.3

Technical issues on the User's side (such as poor internet, device problems, or inability to access the meeting link due to local network restrictions) are not eligible for refund.

4.4

For a session within a package, clause 5.2 applies instead: it is rescheduled, not refunded.

5. Packages and Multi-Session Programmes

5.1

Multi-session packages, such as Target Product Companies (eight sessions: six technical sessions and two resume review and building sessions), are priced as a bundle.

5.2

Once paid, a package is non-refundable, in full or in part, including within the first 24 hours. A package is planned for you individually; clause 2.2 applies to single sessions only. If we have to cancel a session of your package, it is rescheduled.

5.3

Unused sessions in a package will be scheduled session by session in line with the validity period communicated at the time of booking.

6. Digital Guides

6.1

Our guides (Before You Appear and Before You Apply) are PDF files. A guide is emailed to you as soon as your payment is confirmed, with the PDF attached.

6.2

A guide is non-refundable once it has been sent, because it is delivered in full at that moment.

6.3

If the email does not reach you or the file does not open, reply to your invoice email and the guide will be sent again.

6.4

Before You Appear is also included, at no extra charge, with every session and package.

7. Processing of Refunds

7.1

Approved refunds will be initiated within 7 business days of approval.

7.2

Refunds will be made to the original payment method used at the time of booking. The actual time for the funds to reflect in your account depends on your bank, card issuer, or payment method, and is typically 5 to 10 business days from the date of initiation.

7.3

Payment gateway and bank charges, if any, may be deducted from the refund amount where the gateway or bank does not return them to us.

8. Invoices and Credit Notes

8.1

Every payment is documented by a GST tax invoice. A refund, in full or in part, is documented by a credit note against that invoice, emailed to you; it reverses the GST in the same proportion.

8.2

A payment from outside India is invoiced as an export (clause 3.5 of the Terms and Conditions). A refund of it is made to the original payment method in the currency of the payment. Any difference from your bank's or card issuer's exchange rates is outside our control.

9. Changes to This Policy

9.1

TLF and hwthinking.in reserve the right to modify, update, or replace this Cancellation and Refund Policy at any time at our sole discretion, without prior notice.

9.2

The revised policy will be posted on this page with an updated effective date. The policy in force at the time of your booking will apply to that booking.

10. Contact

For cancellations, rescheduling, refund requests, or any questions about this policy:

Tranquil Light Foundation
Plot No. 11, Pallavi GNS, New Somalwada
B/H Narendra Nagar, Vivekanand Nagar S.O
Nagpur (Urban), Maharashtra 440015, India
tlf@tranquillight.org
Phone: +91 90284 39973

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